Update your personal details on Staruniv

How do I update my name on my Staruniv account?

If you haven’t completed registration

If you entered your name incorrectly and haven’t submitted the Real Money form:

• Contact Support with the correct details
• We’ll update your name for you

 

If you’ve already completed registration

If you notice an error after submitting the form:

• Upload a government-issue ID, such as:
• National ID card
• Passport
• Driver’s license

 

If your name has legally changed

If your name has changed due to marriage or divorce:

• Provide a marriage or divorce certificate
• The document must show both your previous and current legal name

 

How do I upload documents?

Desktop

Go to:
Help → Contact Us → Security and Verification → Upload Documents

 

Mobile and website

Use the Contact Form and follow the upload instructions.

Upload documents via our website or mobile:

How do I update my phone number on Staruniv?

You can register one mobile number per account.

Desktop

1. Go to 'Settings' → 'Account Details' → 'Phone'
2. Enter your number (country code is pre-filled)
3. Select 'Apply'

Update your phone number on desktop (steps 1–5 shown)

Mobile and website

• Log in
• Enter your number in the 'Phone Number' field
• Select 'Apply'

Note: If you receive a minimum length error, add leading zeros.

Upload documents via our mobile or website:

 

Screenshot on how to update your phone number on mobile (steps 1–3 shown)

 

How do I update my date of birth on Staruniv?

Entering your date of birth for the first time:

Desktop only:

1. Go to 'Settings' → 'Account Details' → 'Date of Birth'
2. Enter your date
3. Select 'Apply'

Correcting an incorrect date of birth

Contact Support and provide:

• A government-issue ID
• The subject line: Change of date of birth
• A short explanation

 

How do I update my gender on Staruniv?

• If you haven’t completed registration, contact Support to correct it
• If your gender has changed, provide a government-issue ID with updated details

 

How do I update my email address on Staruniv?

Desktop

1. Go to 'Settings' → 'Account Details' → 'Email'
2. Enter your new email
3. Select 'Apply'

Watch how to update your email on desktop (video in English)

Mobile and website

• Log in
• Enter your new email
• Enter the verification code sent to your email

If you don’t receive the code, check your spam or junk folder.

Upload documents via our mobile or website:

Watch how to update your email on mobile (video in English)

 

How do I update my home address on Staruniv?

Contact Support and provide:

• A valid proof of address (clear, full-color copy)

Once verified, your address will be updated and you’ll be notified.

 

What happens if I move to another country?

Local regulations in your new country will apply.

Depending on the requirements:

• Your account may be migrated
• Or you may need to create a new account

We’ll assist you in both cases.

 

What documents do I need if I move abroad?

Provide:

• Government-issue ID (name, issue date, date of birth)
• Utility bill (no older than 3 months)
• Bank statement showing activity in your new location

You can upload documents via the software, app, or website.

Important: Mobile screenshots are not accepted for .ES players.

 

What if I can’t log in?

Contact Support for assistance.