If you're having issues with our lobby, seeing a red error page, graphical issues, or loading issues, we recommend clearing the application and lobby cache from our software.
To do this, follow the instructions below, depending on your operating system:
Finally, to complete the process, restart your computer.
This process involves deleting files from our software and your web browser. So you might want to save a backup copy of your player notes file as it will be deleted during this process. The file's name is 'notes.user.xml' (where 'user' is your username), and it's only present if you have saved notes or labels on other players at the poker tables.
If you want to save a copy of this file, begin the instructions in Step 1 below. If not, skip to Step 2, and when you have completed those instructions, restart your computer.
Step 1: Save a copy of your player notes file
If the library folder doesn't display:
This will show the Library folders in the Finder so that you can search for the file we mentioned.
Once found, save a copy of the notes file to a different folder.
Step 2: Clear our application of user settings
Next, open the Safari web browser, and follow these steps:
The name of the cache folder is 'XCW'. You can find it under ~/Library/Caches. To clear the cache related to our software, move the 'XCW' folder to the trash.
Step 3: Restore saved notes
Open our software and go to 'Help → 'Open My Settings Folder '.
Close our software and copy the player notes file back into the folder. If prompted to overwrite any file, accept.
Finally, to complete the process, restart your computer.