Most bets you place at Staruniv Sports will settle within one hour. Occasionally, we might take a little longer because the official results are delayed.
If an hour has passed since the result was announced, contact us so we can settle your bet manually.
Please bring the BetID with you when asking about a wager.
The BetID is on your bet slip, the long number beginning with two. You can also find the BetID in your betting history:
When we're busy, your bet could show as settled in your account before your balance updates. Please allow 15-20 minutes for your funds to appear. Also, try logging out and back in again. If you still can't see your new balance, get in touch with us.
Once you place and confirm a bet and we accept it, we can't cancel it. The deal is struck! You can find all the scenarios where we could void a bet in the following paragraphs of our Sports Rules:
For a complete overview of our Sports Rules:
On rare occasions, we might have to void a bet. We settle the bet at odds of 1.0 and return your stake to you. You neither win nor lose any money.
If the bet is part of a multiple, we settle that leg at odds of 1.0. Then the rest of the bet stands. For example, if you won two legs and we had to void one, your winnings would be:
In tennis, when a player retires and doesn't finish a match, all bets are off. We void any wagers on the game and return your stake.
The exception arises in bets where the outcome has already been decided. For instance, say you bet on 'Set One Winner', your player wins the first set, then retires in the third. We still pay out, as the outcome was already finalized.
Our tennis rules state: "In the event of retirement, disqualification, or change of surface mid-match, bets will be void unless there is no conceivable way the set and/or match could be played to its natural conclusion without unconditionally determining the result of that market."
To see our tennis rules in full:
When you bet on an individual player market, the bet stands if your selection plays any part in the match.
For example: