Self-exclusion: information and instructions

Take control of your time and spending with our easy-to-use tool.

Here, you'll find out how our self-exclusion tool could help you. You'll learn how to apply the feature to your account and other ways you can play safely.

• How does the exclusion tool work?
• How do I set it up?
• How do I extend a self-exclusion?
• How do I know if self-excluding is right for me?
• Things I can and can't do during a self-exclusion
• Can I restrict or block a specific game?
• Tips to play responsibly

How does the exclusion tool work?

The exclusion tool allows you to take a break from playing whenever you need to. You can choose from these options:

• Take a break: This option allows you to take a break between 12 hours and 120 days. To play again, log in to your account when that period is over.
• Self-exclusion: You can exclude yourself from playing for at least 180 days. To start playing again after 180 days have passed:
  • Log in to your account on our website. You'll see a pop-up message asking if you want to reinstate your account. If the self-exclusion expires while you're logged in, you won't see the pop-up. You'll need to log out and log in again to see the pop-up message.
  • Choose 'Reinstate' and confirm your choice by entering your password. If you choose 'Do not reinstate', your self-exclusion will remain active. You'll see the same message at your next login.
• Indefinite self-exclusion: Exclude yourself for at least one year. To play again, you must contact us.

How do I set it up?

Enable the exclusion feature by following the instructions below, depending on the device you're using:

• Desktop: Tools → Responsible Gaming → Exclude Me From Playing
• Mobile: Account → Responsible Gaming Settings → Exclude Me From Playing

If you're browsing our website:

If you want us to exclude you permanently, contact us and we'll help with that.

Once you ask for and confirm your exclusion, we can't reverse the action. You can play again with us when the exclusion period is over.

How do I extend a self-exclusion?

To extend an active self-exclusion, follow these steps based on your device:

• Desktop: Tools → Responsible Gaming → Exclude Me From Playing → Extend my break
• Mobile: Account → Responsible Gaming Settings → Exclude Me From Playing → Extend my break
• Website: Account → Responsible Gaming → Exclude Me From Playing (or Take A Break From Playing) → Extend my break

Once you click on "Extend my break", a calendar menu will appear. You can choose a new expiration date for your self-exclusion from a minimum of one day up to 365 days. You can extend a self-exclusion multiple times.

If you want us to exclude yourself permanently, contact us. We'll help you with your request.

After selecting the new expiration date, enter your password, and click “confirm your break”. Your exclusion will then be officially extended.

You’ll receive a confirmation email for your extension.

How do I know if self-excluding is right for me?

Find out if you should take a break from playing by answering these questions:

1. Have you ever lost time from school or work due to gambling?
2. Has playing caused you to neglect your or your family's welfare?
3. Have you ever sold anything or borrowed money to be able to gamble?
4. Have you often played until all your money was gone?
5. Have you ever played longer than you had planned?
6. Have you ever considered self-harm as a result of your gambling?

If you answered 'Yes' to any of these questions, we encourage you to visit Gamblers Anonymous and consider taking a break from playing online.

You can also try the tests at one of these websites:
GamCare - A self-assessment tool
NCPG gambling - Screening tool

Things I can and can't do during an exclusion period

During your exclusion period, you'll still be able to log in to your account. However, you won't be able to play any games or make transactions other than withdrawals.

We'll unregister you from tournaments during the break period and stop sending you marketing emails or newsletters.

Can I restrict or block a specific game?

By using our tools, you can exclude yourself from a particular game. Simply select the game you want to restrict under the 'Responsible Gaming' menu and choose 'DON'T PLAY'.

You can also adjust your table or tournament limits under the same menu.

Want to know more? Check out our website.

Tips to play responsibly

You can identify and reduce the risks before a gambling problem develops.

We've created guidelines on how to be more mindful when gambling. Read about them in the article Guidelines for Responsible Gaming.