Restart our software with the same device you were on when your game got stuck. This will restore the interrupted spin and complete your game.
Follow the instructions below depending on the platform you're using:
Clear your web browser's cache if you're accessing our games using our website or iOS app. This will allow them to reopen smoothly.
You can find the troubleshooting steps through these links:
Once that's done, restart our software with the same device you were on when your game got stuck.
If the issue with your game continues, contact us with the following details:
Some Slot games feature automated completion. That means our software makes the move for you.
The system auto-completes a spin 24 hours after the game becomes stuck:
You’ll get the funds in your account when the software hits any winning combination.
If your game is still stuck after 24 hours, we can contact the developer to raise your case.
Check out your game history to see if your balance changed. For more information, read this article.
When our developer confirms a win, you’ll get your winnings on your account.
If you’re a player in Italy, contact us with the game details. We’ll remove the game and return the stuck funds to your account.
We don’t give out refunds for interrupted games in line with our company policy.
If our developers verify that your bet won, we’ll credit those winnings to your account.