Requesting playing history audit

Requesting your account history

How can I request my account history?

You can request your deposit, withdrawal, transfer, and playing history from our software.

The request is completed through the Playing History Audit section.

How can I access the Playing History Audit section?

Follow the steps for your platform.

 

How do I generate my account history file?

After opening the Playing History Audit section, follow these steps:

1. Select a date range for the report.
2. Create a password to protect the file.
   You may choose any password.
   Do NOT use your account password for security reasons.
3. Select a file format:
   • Excel (97–2003)
   • HTML
   • Text file (.txt)
4. Select Submit.
5. Enter your account password to confirm the request.

How will I receive my account history file?

• After you confirm the request, the system sends an email to your registered email address.
• The email contains instructions to download your account history file.

What should I do if I cannot open the file?

If you cannot open the downloaded file, the issue may be caused by an outdated or unsupported compression program.

To resolve this, upgrade or install a supported file extraction tool:

• update your current file extraction tool
• or install a supported tool such as WinZip or 7-Zip