Cannot access the Cashier in desktop software

What should I do if I can't open the Staruniv desktop 'Cashier'?

Try restarting your computer, as the issue may be temporary.

1. Restart your computer
2. Open the Staruniv software
3. Enter your login details
4. Select ‘Cashier’

 

What if I can't access the Staruniv desktop 'Cashier' after restarting?

Reinstall the Staruniv software as the current installation may be corrupt:

See our article on reinstalling the Staruniv software for Windows or macOS.

After reinstalling, try opening the Staruniv Cashier.

 

What information do you need if I still can't access the Staruniv desktop 'Cashier'?

If the issue persists, contact Support and provide:

• A screenshot of the error or issue
• Staruniv software log files

To send log files:

1. Open the Staruniv software (logging in is optional)
2. Select ‘Help’
3. Select ‘Log Files’
4. Enter your player ID and a description of the issue
5. Select ‘Send Log Files’

How do I send a screenshot to Staruniv?

You can send screenshots through:

• Live Chat in the Staruniv software
• Live Chat in the mobile app
• Live Chat on the website

Include your username when contacting Support.

 

Can I access the Cashier if the Staruniv desktop software version isn't working?

Yes, you access the Staruniv Cashier through our website or mobile app:

Staruniv website

To open the Cashier on the Staruniv website, follow these steps:

1. Open the Staruniv website
2. Select ‘Login’
3. Enter your login details
4. Select your player ID
5. Select ‘Cashier’

Staruniv mobile app

This applies to:

• iOS
• Android

To open the Cashier in the Staruniv mobile app, follow these steps:

1. Open the Staruniv app
2. Select ‘Account’
3. Select ‘Cashier’
4. Enter your login details